Overview
This Privacy Policy explains how NGOmade collects and uses information when you browse the website, submit a quote request, request a call, contact us, or otherwise interact with our services.
NGOmade is an early-stage, quote-led gifting platform. We collect only the information needed to understand enquiries, respond to buyers, operate the website, improve the experience, and comply with applicable obligations.
Information we collect
We may collect information you provide directly through forms or conversations, including:
- Name, email address, phone number, company or organization name, and role.
- Quote request details such as product selections, quantity, budget, occasion, delivery city, event date, customization needs, and message notes.
- Call request or contact details such as preferred timing, WhatsApp or phone follow-up information, and project context.
- Shipping, delivery, invoice, or billing details when an order moves forward.
- Any files, artwork, logos, brand guidelines, or reference material you voluntarily share for a custom or bulk order.
We may also collect technical information such as device type, browser, IP address, approximate location, pages viewed, clicks, scroll activity, referring URLs, and cookie identifiers.
Analytics, cookies, and tracking
NGOmade may use cookies, pixels, tags, and similar technologies to operate the website, remember basic preferences, measure traffic, understand page interactions, and improve marketing performance.
Current analytics and tracking tools may include:
- Google Analytics 4 (GA4) for traffic, events, and website performance measurement.
- Microsoft Clarity for interaction analytics such as heatmaps, scroll behavior, and session replay-style diagnostics.
- Meta Pixel for advertising attribution, remarketing, and conversion measurement.
These tools may process usage data through their own systems and cookies. You can control many cookies through your browser settings, device settings, or available consent controls where implemented.
How we use information
- To respond to contact, quote, WhatsApp, and call requests.
- To prepare product options, pricing, sourcing checks, delivery plans, and custom proposals.
- To coordinate suppliers, packaging, logistics, invoicing, and post-order support when an order is confirmed.
- To improve product discovery, website usability, content, and marketing performance.
- To prevent misuse, troubleshoot technical issues, and maintain records required for business or legal purposes.
Sharing information
We do not sell personal information. We may share information with service providers and partners only when needed to operate the website, respond to enquiries, or fulfil confirmed work. This may include hosting providers, CMS and database providers, email and notification tools, analytics platforms, payment or invoicing support, courier or logistics partners, packaging vendors, sourcing partners, NGOs, SHGs, artisan groups, or production partners involved in a confirmed order.
We may also disclose information if required by law, to protect rights and safety, or as part of a business restructuring where appropriate protections are applied.
Retention and security
We keep information for as long as reasonably necessary for enquiry follow-up, order handling, business records, compliance, dispute resolution, analytics, and legitimate operational purposes. We use reasonable technical and organizational safeguards, but no online system can be guaranteed to be completely secure.
Your rights and choices
Depending on applicable law, you may request access to your personal information, correction of inaccurate information, deletion or erasure where applicable, withdrawal of consent where processing is consent-based, or a response to a privacy grievance.
To exercise privacy rights or ask questions about personal data processing, contact us at findingrahuldev@gmail.com. We may need enough information to verify and locate your request.
Children
NGOmade is intended for business, event, wedding, and gifting enquiries. It is not directed at children, and we do not knowingly collect personal data from children through the website.
Changes to this policy
We may update this Privacy Policy as the platform, legal requirements, analytics setup, or operational processes evolve. The latest version will be posted on this page.